Shipping and Returns

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Typically you will receive your item within 3-5 business days.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. All items shipped in the USA will include tracking number.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund or exchange. DanteGTS Inc. will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

All items returned must be in their original packaging, new and unused. Items returned without original packaging or showing signs of usage will be charged a 15% to 20% restocking fee.

You should expect to receive your refund within 3 weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (2-3 business days), and the time it takes your bank to process our refund request (5 to7 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the “My Account” menu and click the “Return Item(s)”button, or simply email us for an RMA#. The item must have an RMA# or the package will be rejected.


 

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